The safety of our residents and staff is of upmost
importance. As the status of COVID-19 continues to evolve, we
are taking multiple safety precautions to assist with containment
and limit risk of exposure. These steps are necessary to
encourage social distancing, as recommended by the CDC, and protect
both residents and our staff.
Effective immediately, our fitness center, pool and any other
non-essential amenities will be closed until further notice. We
have also discontinued resident group activities and any service of
foods/snacks in our office.
While our leasing office will remain open for the time being, we
ask that communication be done via phone or email. We
encourage the use of our online portal which allows you to make
rent payments and contact the staff.
In an effort to protect you and our maintenance staff, we ask that
service requests be limited to urgent issues. However, all
requests will be reviewed. Residents will be asked to verify
they are not experiencing flu-like symptoms, running a fever in the
last 72 hours, or traveled out of the country in the last 30 days
before entering an apartment. If you are ill and have a
non-emergency maintenance request, please understand we will not be
able to complete your request until you let management know that
everyone in the household has been symptom free for at least
Effective immediately, the only packages we will be accepting at
the office will be United States Postal Service. We will have
the other carriers deliver directly to your door.
For your reference, our contact information is as follows:
Office Contact Information:
Maintenance Emergency Phone:
Please pay your rent online:
www.chappelloaksapts.com you can also submit a maintenance request
on this website.
Please review the below website for further information from the
Some key points to remember:
• If you are sick, stay at home.
• Emphasize respiratory etiquette and hand hygiene (i.e. cover nose
and mouth when coughing, wash hands regularly with soap and warm
water for 20 seconds and use alcohol-based hand sanitizer when soap
and water is not available).
• Clean and disinfect frequently touched objects and surfaces using
a household cleaning spray or wipe.
Again, these steps are being taken in order to protect residents
and staff, with our continued efforts to keep our offices open to
service the property. Our management team thanks you for your
assistance with these precautionary steps!
Thank you, Your Management Team