Frequently Asked Questions
How much is the security deposit?
1 bedroom- $250 2 bedroom- $300 3 bedroom- $400
How much of the security deposit is refundable?
The deposit is fully refundable after move-out as long as there is no damage.
What leasing options are available?
We offer 6- to 15-month leasing options.
Are there qualifications?
We require that you have an income three times the monthly rent, good credit/background, and good rental history.
Can I apply online?
Yes.
What fees/deposits are due upon applying? Moving in?
We require a $60 application fee, a $300 deposit, and the prorated rent amount before move-in.
Do I have to pay first & last month's rent?
No, only the first month's rent is due before move-in.
When is rent due?
Rent is due between the 1st and the 3rd of each month.
What forms of payment are acceptable?
We accept checks, money orders, or online payments using a debit/credit card or an e-check.
Is there a late fee for overdue payments?
We start charging late fees on the 4th of each month.
Are utilities included? (Which ones specifically.)
No, you will be required to set up Water and Electric prior to move in.
Are the apartments furnished?
No.
Do you have items I can rent?
Yes. We provide washer & dryer sets and garages for rent.
Are corporate rentals available?
Yes
Can the apartment be listed on AirBnB?
No.
Can the apartment be sublet?
No.
Is there an application fee?
We require a $60 application fee per person.
What are the hours for the pool?
The pool is open from 10:00 a.m. to 10:00 p.m.
What are hours of the leasing office?
We're open Monday to Friday 8:30 a.m. to 5:00 p.m. and closed Saturday and Sunday.
What are the hours of the clubhouse?
The clubhouse is open Monday to Friday 8:30 a.m. to 5:00 p.m. and we're closed Saturday and Sunday.
What internet service options are available?
Astound Broadband Powered by Grande
Do you offer valet trash service?
We offer curbside trash pick-up Monday, Wednesday, and Friday.
Do you offer recycling?
No.
What are pool hours and seasonal availability?
The pool and hot tub are open all year from 10:00 a.m. to 10:00 p.m.
Do you have free internet?
We provide free WiFi in the clubhouse and fitness center only.
I need emergency maintenance. Who do I call?
Call our office. It will redirect you to our answering service which will contact management.
I have a non-emergency maintenance issue. Who do I contact?
Call our office.
I have a noise complaint. Who do I contact?
Call our office, if it is after office hours it will redirect you to our answering service which will contact management.
What is the smoking policy?
We do not allow smoking anywhere on property.
Do you allow pets?
We do allow pets. Call us for more information on our pet policy.
Is there a fee or permit required for parking?
No.
Can residents put personal grills on their balconies?
You can store grills on the patio, but you may not use them on the patio. They must be at least 10 ft. away from the building while in use.
What is the procedure for moving out?
We require a 60-day written notice.
What is the policy for guest parking?
We provide open parking.
Is there a bathtub or just a shower? Are they together or separate?
Our bathrooms feature a bathtub with shower combination.
What kinds of washers and dryers do in-apartment hookups accomadate?
They accommodate full-size washer and dryer connections.
Do apartments have dishwashers?
Yes.
Does the apartment come with a microwave?
Yes.
Are stoves gas or electric?
Electric.
Do kitchen sinks have a garbage disposal?
Yes
What are your qualifying guidelines?
# of Occupants Per Floor Plan
1 Bedroom 2
1 Bedroom/Study 3
2 Bedroom 4
3 Bedroom 5
Application
Applications for residency at Chappell Hill are based on three criteria:
- Rental or mortgage payment and history
- Credit report status
- Income (sufficient to pay rent amount applied for; rent to total 1/3 or less of income)
Rental History
Good current, verifiable rental or mortgage history is required. Rental history must meet the following requirements:
- Resident history is required. Status must be current and in good standing with lease or mortgage terms adhered to at present.
- If no resident history is verifiable, a lease guarantor may be required. The lease guarantor must meet standard guidelines. Guarantor cannot be a roommate.
- If applicant has none of the above, a guarantor may be required.
- A move-out notice given to present landlord is required (the length of this notice is determined by the lease that has been signed)
- No evictions. Cannot owe money to another apartment complex.
- Derogatory information obtained from prior rental or mortgage history could be cause for automatic rejection.
Credit
A credit status report will be processed through a credit bureau. This report must meet the following credit requirements.
- If more than two charge offs or two collections, accounts are reported, an additional security deposit equal to one-month rent may be required.
- If more than two accounts are 60 days or more past due, an additional security deposit equal to one-month rent may be required.
Income
Income must be verified by employer check stubs, offer letter, federal tax returns, or, if self-employed, an affidavit or bank statement with 1099 backups.
- These amounts must be verifiable. If no income is verifiable (ex-students), a lease guarantor is required.
- Applicants whose rent exceeds 1/3 of their monthly income will possibly not qualify or will require guarantor.
- Income must be verifiable. If self-employed, monetary value must be determined through tax returns, self-employment affidavit or bank statements; otherwise, a guarantor may be required; however, rental and mortgage history and credit will also be considered in these situations.
Other
- Co-applicants or roommate situations must realize that they are equally responsible for the lease and rent stipulations.
- Deposits obtained eligible for refund at move-out will be refunded in all lessors’ names.
- All occupants (other than dependents) will be qualified on the same criteria.
- Every adult living in the rental unit must apply and be approved and be a party to the lease, i.e. a resident, so that person can be held accountable for any lease violation.
- Felonies are subject to approval or denial based on length of time since conviction and severity of offense. Felonies over ten years old for a nonviolent crime can be approved, a felony for a violent crime is an automatic denial.